Privacy Policy

Dal Mulin AG, with its registered office in St. Moritz, is the operator of the website and is therefore responsible for the collection, processing and use of your personal data and for ensuring data is handled in compliance with applicable data protection law.

Your trust is important to us, which is why we take data protection very seriously and ensure appropriate data security. We comply with the legal provisions of the Swiss Federal Act on Data Protection (FADP), the Swiss Ordinance to the Federal Act on Data Protection (OFADP), the Swiss Telecommunications Act (TCA) and other data protection provisions under Swiss law that may be applicable.

This privacy policy informs you about how and why your personal data is collected when you visit this website. By using this website, you consent to the processing of your personal data in accordance with this privacy policy.

To help you understand what personal data we collect from you and for what purposes we use it, please read the information below.

What data do we process when you visit our website?

1. Do we collect data from you immediately upon visiting our website?

When people visit our website, our servers temporarily save each access in a log file. The following technical data is collected without any action on your part, as is generally the case with any connection to a web server, and is stored by us until it is automatically deleted:

  • The IP address of the requesting computer
  • The date and time of access
  • The website from which access was obtained (referrer URL) and, if applicable, the search term used
  • The name and URL of the retrieved file
  • The status code (e.g. error message)
  • Your computer’s operating system
  • The browser you use (type, version and language)
  • The amount of data transferred
  • The transfer protocol used (e.g. HTTP/1.1)

The collection and processing of this data is carried out for the purposes of enabling use of our website (establishing a connection), permanently guaranteeing system security and system stability, enabling optimisation of our internet presence and for internal statistical purposes. On this basis, we have a legitimate interest in processing the data.

The IP address may also be analysed together with the other data in the event of network infrastructure attacks or other unauthorised or fraudulent website use for the purpose of clarification and prevention and, if necessary, used in the context of criminal proceedings to identify and take civil and criminal action against the users concerned. On this basis, we have a legitimate interest in processing the data.

IP addresses are stored anonymously by our web hosting service. To do this, the last one to three digits are removed, i.e. “” becomes “”. IPv6 addresses are also anonymised. The anonymised IP addresses are stored for 60 days.

Error logs, which record errors that occur when trying to access web pages, are deleted after seven days. In addition to the error messages, these logs also contain the requesting IP address and, depending on the error, the requested web page.

2. Telephone and email communications
If you contact us via an email address or telephone number which has been listed on the website, the collection, processing and use of the contact information you voluntarily provide – such as title, first name, last name, email address, telephone number and company – is used exclusively for the specific purpose, i.e. either to make a reservation, to respond to your enquiry or for technical administration purposes.

Since email communications usually take place via an unsecured data connection, please avoid sending confidential information. The emails we receive are stored in the inboxes of the corresponding email addresses and in accordance with the statutory retention periods.

3. What are cookies? Do we need cookies?
Cookies help in many ways to make your visit to a website easier, more enjoyable and more tailored. Cookies are information files that your web browser automatically stores on your computer’s hard drive when you visit a website. We use:

  • Technically essential cookies

I.e. we mainly use technical cookies that are essential to the operation of the content management system or that store information for optimised user navigation. Most internet browsers accept cookies automatically.

However, you can configure your browser to ensure no cookies are stored on your computer, to delete existing cookies or to notify you if you receive a new cookie. If you refuse the use of cookies, it is possible that you will no longer be able to use individual website functions.

Storing and transferring data to third parties

4. Is this data stored or linked? Who has access?
We store the data specified in section 1 of this privacy policy with our hosting partner in Germany (Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4-6, 32339 Espelkamp, This means Mittwald CM Service GmbH has access to the data.

Likewise, our web agency (tntgraphics AG, Neue Winterthurerstr. 15, CH-8305 Dietlikon, also has access to the data.

The data is not linked with any other services.

5. Google Maps
We use the product Google Maps, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”), for giving directions. When you access a page with integrated Google Maps, Google stores a cookie on your end device via your internet browser. In order to display our location and, if necessary, to provide directions, your user settings and data are processed. This information is usually transferred to a Google server in the USA and stored there. If you do not consent to this processing, you can – as mentioned above in section 3 – prevent the installation of cookies by applying the appropriate settings in your internet browser.

Further information about the Google Maps service we use can be found at

6. YouTube videos
We use YouTube videos to make our web pages more informative and interactive and to improve user experience. These features are provided by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

We have embedded YouTube videos on our website, which are stored on and can be played directly from our website. These are embedded in the so-called “privacy-enhanced mode”, i.e. no data about your user behaviour is transferred to YouTube when you play the videos (embedded videos are retrieved via However, this does not prevent non-personal data being transferred between YouTube and your browser.

For more information about the use of personal data and other data collection and retention periods, please see YouTube’s privacy policy which is available at

7. How long will my data be stored for?
As described in section 1, data from visiting our website is stored for a maximum of 60 days. If you contact us by telephone or email, personal data may be collected in order to carry out your request. We only store personal data for as long as is necessary for further processing within the scope of our legitimate interest.

Contract data is kept by us for a longer period of time, as this is required by statutory retention obligations. Retention obligations relating to the storing of data arise from accounting regulations, civil law and tax law. According to these regulations, business communications, concluded contracts and accounting vouchers must be kept for up to 10 years. As soon as we no longer require this data to perform the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.

8. Disclosing data to other third parties
We only pass on your personal data to other third parties if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. Furthermore, we may pass on your data to trustworthy third parties insofar as this is necessary in order to use the website and to execute contracts (including those concluded outside of the website), namely in order to offer our services in a straightforward and comprehensive manner.

9. Transferring personal data abroad
We are authorised to transfer your personal data to third-party companies (contracted service providers) based in other countries for the purposes of the data processing described in this privacy policy. These companies are obliged to protect your data to the same extent as we are. If the level of data protection in a country does not correspond to that in force in Switzerland or the EU, we contractually ensure that the level of protection of your personal data is at all times equivalent to that applicable in Switzerland or the EU.

10. Integration of hyperlinks to third party websites
We have included links on our website to the websites of some of our partners and to other relevant websites. If you use these links on our website, data may be transferred to the owner of the website you are accessing. Please take note of the privacy policies on the respective websites.

Anything else you need to know?

11. You have a right to information, rectification, erasure and restriction of processing as well as to data portability
You have the right to request information about the personal data we store about you. In addition, you have the right to have incorrect data corrected and the right to have your personal data deleted, insofar as this does not conflict with a legal obligation to retain the data or an authorisation permitting us to process it.

You also have the right to request that we return the data you have provided to us (right to data portability). Upon your request, we will also share the data with a third party you have chosen. You have the right to receive the data in a commonly-used file format.

You can contact us for the aforementioned purposes by sending an email to We may, at our discretion, require proof of identity to process your request.

In many countries, you also have the right to file a complaint with the relevant data protection authority if you have concerns about how we process your data.

The aforementioned rights depend on the respective applicable data protection legislation and may therefore be either more limited or more comprehensive.

12. Is your data safe with us?
We use appropriate technical and organisational security measures to protect the personal data we store against manipulation, partial or complete loss and unauthorised access by third parties.

In general, you should always keep your access information confidential and close the browser window when you have finished your browsing session, especially if you share the computer, tablet or smartphone with others.

We also take internal data protection very seriously. Our employees and the service providers we commission are bound by us to maintain confidentiality and to comply with the provisions set out by data protection law.

13. Can you complain about us?
You have the right to file a complaint with a data protection supervisory authority at any time.

14. Which law do we apply? And where is the law applied?
This privacy policy and the contracts concluded on the basis of or in connection with it are governed by Swiss law, unless the application of the law of another country is mandatory. The place of jurisdiction is St. Moritz in Switzerland, unless another place of jurisdiction is stipulated as mandatory.

15. Can this policy be amended?
Should individual parts of this privacy policy be invalid, this shall not affect the validity of the rest of the privacy policy. The invalid part of the privacy policy shall be replaced by another part which is as close as possible to the economically intended purpose of the invalid part.

Due to the continued development of our website and services or due to changes to legal or regulatory requirements, it may become necessary to carry out amendments to this privacy policy. The current version of the privacy policy is published on our website.

16. Questions about data protection? Please contact us!
This page was last updated on 25.09.2023. If you have any questions or comments concerning our legal notices or relating to data protection, please contact us at